Turn to any page in 99 Lessons Learned From Disney to Improve the Patient Experience and you’ll discover Jake Poore’s best gems, tips, and lessons gleaned from nearly two decades as a Disney leader.
Patients expect great clinical outcomes, but service is the great differentiator — and it’s what patients will notice first and remember later on patient satisfaction surveys.
This book is your go-to resource and is packed from beginning to end with valuable tools you can use for daily inspiration, team meetings, rounding, and employee huddles to improve and transform your patient experiences.